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California Consumer Privacy Act Disclosure

California Consumer Privacy Act (CCPA) Section 1798.130(a)(5)

Stephen Franklin avatar
Written by Stephen Franklin
Updated over a week ago

Last Published: January 15, 2025


This disclosure is provided in compliance with the California Consumer Privacy Act (CCPA) Section 1798.130(a)(5) and supplements our Privacy Policy (https://www.getopre.com/privacy-policy). This information applies to California residents ("consumers" or "you") and describes our personal information practices for the preceding 12 months.


Your California Privacy Rights

As a California resident, you have specific rights under the CCPA regarding your personal information:

1. Right to Know (Section 1798.110)

  • You have the right to request that we disclose:

    • The categories of personal information we have collected about you

    • The categories of sources from which we collected your personal information

    • Our business or commercial purpose for collecting your personal information

    • The categories of third parties with whom we share your personal information

    • The specific pieces of personal information we have collected about you

2. Right to Delete (Section 1798.105)

  • You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.

3. Right to Correct (Section 1798.106)

  • You have the right to request that we correct inaccurate personal information we maintain about you.

4. Right to Opt-Out of Sale/Sharing (Section 1798.120)

  • You have the right to direct us not to sell or share your personal information to third parties.

5. Right to Non-Discrimination (Section 1798.125)

  • We will not discriminate against you for exercising any of your CCPA rights.

How to Exercise Your Rights

Contact Methods:

  • Phone: 615-807-0427

  • Mail: Opre, Inc.

    58 Annandale Nashville, TN 37215

    Attention: Privacy Officer

Verification Process: We will verify your identity using reasonable methods before responding to your request. This may include matching information you provide with information we have on file.

Response Time: We will respond to verifiable requests within 45 days, with a possible 45-day extension if necessary.


Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information about consumers:

A. Identifiers

  • Examples: Real name, email address, IP address, account name, unique personal identifier

  • Collected: ✅ Yes

B. California Customer Records (Cal. Civ. Code § 1798.80(e))

  • Examples: Name, address, telephone number, education, employment history, financial information

  • Collected: ✅ Yes

C. Protected Classification Characteristics

  • Examples: Age, race, color, ancestry, national origin, citizenship, religion, marital status, medical condition, physical/mental disability, sex, sexual orientation, veteran status, genetic information

  • Collected: ✅ Yes

D. Commercial Information

  • Examples: Records of products or services purchased, obtained, or considered, purchasing or consuming histories or tendencies

  • Collected: ❌ No

E. Biometric Information

  • Examples: Genetic, physiological, behavioral, and biological characteristics used to extract a template or identifier

  • Collected: ❌ No

F. Internet or Electronic Network Activity

  • Examples: Browsing history, search history, information regarding interaction with websites, applications, or advertisements

  • Collected: ✅ Yes

G. Geolocation Data

  • Examples: Physical location or movements

  • Collected: ❌ No

H. Sensory Data

  • Examples: Audio, electronic, visual, thermal, olfactory, or similar information

  • Collected: ✅ Yes (Audio recordings from meetings when voluntarily shared)

I. Professional or Employment-Related Information

  • Examples: Current or past job history, performance evaluations

  • Collected: ✅ Yes

J. Non-Public Education Information

  • Examples: Education records maintained by educational institutions

  • Collected: ❌ No

K. Inferences

  • Examples: Profile reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

  • Collected: ✅ Yes


Sources of Personal Information

We collect personal information from the following categories of sources:

1. Directly from You

  • Account registration and profile creation

  • Meeting participation and content sharing

  • Goal setting and feedback responses

  • Communication preferences and settings

  • Customer support interactions

2. Automatically from Your Use of Our Service

  • Website and application usage data

  • Device and browser information

  • IP addresses and connection data

  • Session logs and performance metrics

3. Third-Party Integrations (with your consent)

  • Calendar applications for scheduling

  • Meeting platforms for transcription services

  • Authentication providers for secure access

4. Service Providers

  • Payment processors for billing information

  • Customer support platforms for service delivery

  • Analytics providers for service improvement


Business and Commercial Purposes

We collect and use personal information for the following business and commercial purposes:

1. Service Delivery

  • Providing personalized coaching and management assistance

  • Processing AI-enhanced recommendations and insights

  • Facilitating meeting transcription and analysis

  • Delivering goal tracking and progress monitoring

2. Account Management

  • Creating and maintaining your account

  • Processing payments and billing

  • Providing customer support

  • Sending service-related communications

3. Service Improvement

  • Analyzing usage patterns to improve our services

  • Developing new features and capabilities

  • Conducting research and analytics

  • Testing and debugging our systems

4. Security and Compliance

  • Protecting against fraud and security threats

  • Detecting and preventing technical issues

  • Complying with legal and regulatory requirements

  • Maintaining audit trails and records

5. Communication

  • Sending product updates and announcements

  • Providing customer support and assistance

  • Responding to inquiries and requests

  • Marketing communications (with consent)


Categories of Third Parties with Whom We Share Personal Information

We share personal information with the following categories of third parties:

1. Service Providers and Subprocessors

  • Cloud Infrastructure:

    • Amazon Web Services (AWS) - Application hosting and data storage

  • AI and Machine Learning:

    • OpenAI - Various AI-enhanced capabilities

    • Anthropic - AI processing and analysis

    • Recall.ai - Meeting automation and transcription

    • AssemblyAI - Voice-to-text transcription services

  • Business Operations:

    • Auth0 - Authentication services

    • Stripe - Payment processing

    • Intercom - Customer support and CRM

    • Google Workspace - Corporate communications

2. Professional Service Providers

  • Legal counsel for compliance matters

  • Auditors and compliance assessors

  • Security consultants and vendors

3. Business Partners (Limited Circumstances)

  • Joint ventures or partnerships (with explicit consent)

  • Integration partners for enhanced service delivery


Personal Information Sales and Sharing Disclosure

Sales of Personal Information

We do not sell personal information to third parties for monetary consideration.

In the preceding 12 months, we have NOT sold the following categories of personal information:

  • Identifiers

  • California Customer Records personal information

  • Commercial information

  • Internet or electronic network activity information

  • Sensory data

  • Professional or employment-related information

  • Inferences drawn from personal information

Disclosures for Business Purposes

In the preceding 12 months, we have disclosed the following categories of personal information for business purposes:

Identifiers:

  • To: Cloud service providers, AI/ML providers, authentication services, payment processors

  • Purpose: Service delivery, account management, payment processing, security

California Customer Records Information:

  • To: Payment processors, customer support platforms, HR service providers

  • Purpose: Billing, customer support, employee management

Commercial Information:

  • To: Analytics providers, cloud service providers

  • Purpose: Service improvement, usage analysis

Internet or Electronic Network Activity Information:

  • To: Cloud service providers, analytics providers, security vendors

  • Purpose: Service delivery, performance monitoring, security

Sensory Data (Audio):

  • To: AI transcription services, cloud storage providers

  • Purpose: Meeting transcription, data processing (only when voluntarily shared)

Professional or Employment-Related Information:

  • To: AI/ML providers, cloud service providers

  • Purpose: Personalized coaching recommendations, service delivery

Inferences:

  • To: AI/ML providers for service delivery

  • Purpose: Improving personalization and recommendation accuracy


Data Retention and Deletion

We retain personal information for the following periods:

  • Active Users: Duration of relationship plus 7 years for business records

  • Inactive Users: 3 years from last activity

  • Customer Support Records: 5 years from resolution

  • Marketing Data: Until opt-out or 2 years from last interaction

  • Legal/Compliance Records: As required by applicable law


Additional Information

Contact for Privacy Questions

Data Protection Officer: info@getopre.com

Customer Support: Available through our service portal

Changes to This Disclosure

We will update this disclosure at least annually and notify you of material changes through our service or via email.

Effective Date

This disclosure is effective as of January 15, 2025, and covers the 12-month period preceding this date.


This disclosure supplements our Privacy Policy and Terms of Service. In case of conflicts, the most protective provision for consumers will apply.

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